Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer goods, medical and other markets.
The company’s products follow industry trends like weight reduction and vehicle electrification, innovative operating concepts, high-quality surface finishes, and an increasing focus on convenience and safety.
The Techniplas Group runs 30 sites worldwide with production, sales and / or technology hubs and employs just under 4,000 members of staff.
The company serves customers and platforms around the world, focusing on technological expertise and collaboration with customers in the fields of design and engineering.
Techniplas has long-term relationships with many of the world’s leading automotive and industrial OEMs.
SUMMARY OF POSITION:
The IT Technician is responsible for the installation, repair and preventative maintenance of personal computers and related systems.
Performs installations, upgrades and backups of software and hardware applications.
This role troubleshoots software and hardware failures and identifies network problems when they relate to PCs.
The IT Technician may assist with troubleshooting of networks.
JOB DUTIES & ESSENTIAL FUNCTIONS:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Select and install hardware/software as directed.
Maintain tracking of hardware assets and software licenses.
Day-to-day support of Citrix users, Server Maintenance, and equipment attached to the network (i.
e.
scan guns, access points, printers etc.
)
Perform end user adds/moves/changes for network/phone/mobile/voicemail
Perform system administration and maintenance.
Develop and implement performance monitoring to proactively resolve network performance problems.
Perform backup and restore activities as directed.
Assist with day-to-day troubleshooting and support of remote DMP locations.
Actively participate in improvement projects and waste reduction initiatives.
Lead infrastructure improvement projects as directed.
Suggest improvements to existing systems.
Provide input on new projects as appropriate.
Effectively communicate solutions to end-users as appropriate.
Provide a highly visible customer focus.
QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):
Associate's degree or equivalent from two-year college or technical school in IT related field; or four or more years related experience and/or training; or equivalent combination of education and experience
Experience with network infrastructures including servers, operating systems, printers, firewalls, anti-virus solutions, routers, switches, communication systems, and UPSs.
Relevant industry Certifications (MCSE, CCNA, A+, Network+, etc.
), or progress towards, preferred
Proven customer service skills required
Working knowledge of Microsoft server and PC operating systems (Windows 10, Windows 8, Windows 7, Citrix, Thin Clients, Exchange 2013, Server 2003, 2008, .
2012.
Knowledge of VMware helpful)
Above-average communication and listening skills required
Exceptional written and oral communication skills
Strong organizational skills
Highly self-motivated and directed
Exceptional customer service orientation
Demonstrated commitment to continuous learning and self-development
On-call availability is required
Have the ability to work to a deadline
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations is required
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is required
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables is required.
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