Job Description
Position Summary:
Under the direction of the Director of Student Accounts, the individual will provide information on payment, billing and collection policies and procedures related to student account transactions.
The individual will review student accounts for accuracy of information; resolves and corrects errors as needed.
The individual will also need well-developed communication skills to diffuse difficult situations and communicate technical information.
Interactions with others include students, parents, outside agencies and college departments regarding student accounts/disputes, and Controller’s department staff concerning the interpretation of information on student accounts.
Work results impact the accuracy, reliability and acceptability of further results beyond the immediate work section.
The ability to exercise sound judgment and the highest levels of ethics and integrity in connection with assigned duties is essential.
This position must handle sensitive financial matters in a manner consistent with the University’s values and mission.
Post and reconcile daily online payment to student accounts (including deposits) and payments for events and gifts through the third-party vendor software.
Balance and reconcile all daily cash receipts and prepare/scan bank deposits.
Identify and rectify any discrepancies.
Provide back-up for NSF check processing and prepare checks for re-deposit.
Professionally communicate directly with students and families to resolve all problems and complaints concerning student accounts (via telephone calls, e-mails and letters).
Monitor and process refunds in a timely manner.
Assist the Director of Student Accounts in making necessary adjustments to accounts as deemed necessary.
Prepare invoices for all third-party and scholarship agencies for students as vouchers are received.
Manage the student health insurance program with the Director of Student Accounts.
Meet with students and parents in office and/or virtually to review account or set up payment plans.
Collaborate with Student Accounts team for review of past due accounts for pre-collection processing.
Work closely with many other offices on campus, specifically with Financial Aid and the Records and Registrations Office.
Assist customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
Perform cashier functions for various cash collection points across campus.
Other duties may be assigned.
Required Qualifications
High School diploma or equivalent; Associate’s Degree preferred
General accounting office experience and previous work on a computerized accounting system preferred
Excellent computer skills; specifically, advanced Microsoft Excel and/or Microsoft Access skills and Microsoft Office Word
Must possess excellent verbal and written communication skills to support effective interaction with various levels of faculty, staff, students and other constituents
Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must
Ability to maintain a high degree of confidentiality required
Preferred Qualifications
Bachelor’s degree in a business related field
One (1) to three (3) years experience in handling cash receipts, deposits or collections
Knowledge of higher education Accounts Receivable/Cash operation is preferred
Knowledge of collection and credit law (i.
e.
, Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Fair and Accurate Credit Transaction Act)
Experience with an ERP system, Ellucian Colleague, or other higher education software system experience is preferred
Demonstrated ability to handle multiple competing priorities in a calm and professional manner
Physical Demands
Anticipated Start Date of New Hire 03/04/2024
Anticipated Number of Hours Working per Week 40
Shift Required? First
Job Duties
Posting Detail Information
Posting Number S726P
Number of Vacancies 1
Desired Start Date 03/04/2024
Job Open Date 02/20/2024
Job Close Date
Open Until Filled Yes
Special Instructions to Applicants
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