Job Description
Under the direction of the Director of Student Accounts, the individual will provide information on payment, billing and collection policies and procedures related to student account transactions.
The individual will review student accounts for accuracy of information; resolves and corrects errors as needed.
The individual will also need well-developed communication skills to diffuse difficult situations and communicate technical information.
Interactions with others include students, parents, outside agencies and college departments regarding student accounts/disputes, and Controller’s department staff concerning the interpretation of information on student accounts.
Work results impact the accuracy, reliability and acceptability of further results beyond the immediate work section.
The ability to exercise sound judgment and the highest levels of ethics and integrity in connection with assigned duties is essential.
This position must handle sensitive financial matters in a manner consistent with the University’s values and mission.
Essential Position Duties and Responsibilities:
Assists in student services including the advisement of student’s financial obligations, financial options, tuition invoice and student account balances.
Professionally communicate directly with students and families to resolve all problems and complaints concerning student accounts (via telephone calls, e-mails and letters).
Meet with students and parents in office and/or virtually to review account or set up payment plans.
Monitor and process refunds in a timely manner.
Assist the Director of Student Accounts in making necessary adjustments to accounts as deemed necessary.
Prepare invoices for all third-party and scholarship agencies for students as vouchers are received.
Manage the student health insurance program with the Director of Student Accounts.
Collaborate with Student Accounts team for review of past due accounts for pre-collection processing.
Work closely with many other offices on campus, specifically with Financial Aid and the Records and Registrations’ Office.
Assist customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
Other duties may be assigned.
Required Qualifications
High school diploma or GED required
Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must
Ability to maintain a high degree of confidentiality required
Excellent computer skills; specifically, advanced Microsoft Excel and/or Microsoft Access skills, and Microsoft Word
Must possess excellent verbal and written communication skills to support effective interaction with various levels of faculty, staff, students and other constituents
Ability to maintain a high degree of confidentiality required
Preferred Qualifications
Associate’s or Bachelor’s degree in accounting or business-related field is preferred
One (1) to three (3) years experience in customer service and billing preferred
General accounting office experience and previous work on a computerized accounting system preferred
Knowledge of higher education Accounts Receivable/Cash operation is preferred
Knowledge of collection and credit law (i.
e.
, Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Fair and Accurate Credit Transaction Act)
Experience with an ERP system, Ellucian Colleague, or other higher education software system experience is preferred;
Physical Demands
This position operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.
m.
to 5:00 p.
m.
From time to time working hours may be modified and exceed the standard work week.
Anticipated Start Date of New Hire 02/12/2024
Anticipated Number of Hours Working per Week 40
Shift Required? First
Job Duties
Posting Detail Information
Posting Number S715P
Number of Vacancies 1
Desired Start Date 02/12/2024
Job Open Date 01/30/2024
Job Close Date
Open Until Filled Yes
Special Instructions to Applicants
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